Actions taken due to COVID-19 pandemic
1. THE ISSUER AND THE OWNER OF THE DISCOUNT CARD
The issuer and the owner of Discount Card is the company J.K.PROJECT s.c. [civil partnership], managing Queen Boutique Hotel****, hereinafter referred to as HOTEL.
2. THE HOLDER OF THE DISCOUNT CARD
The holder of the discount card is the person(s), whose name is on the discount card, accepted terms and conditions and fulfilled any of the other conditions concluded in section no. 3 of this terms and conditions, hereinafter referred to as HOLDER.
3. PURCHASE OF THE DISCOUNT CARD
The program is free and dedicated to every adult natural person who registered in the program by completing the declaration of the participation. The declaration form is available at www.queenhotel.pl (discount card tab). Personal data will be stored and accessed exclusively for HOTEL statistical and marketing purposes.
4. RIGHTS OF THE HOLDER
4.1 The holder is entitled to receive discount on accommodations, food and SPA services offered by Queen Boutique Hotel in accordance with pricing policy of the Hotel for the duration of the program.
4.2 The amount of the discount is 10%.
4.3 Discount rates are valid only for booking made directly through the hotel:
4.3 Discount rates are invalid when the Holder:
4.4 The discount for the selected services will be granted only after prior displaying of the discount card.
4.5 The discount cannot be granted for the services purchased before accessing to the discount card program.
4.6 The discounts from other sources cannot be merged with the discount card.
4.7 Queen Boutique Hotel discount card is not legal tender and cannot be used as credit, debit or ATM card.
5. EXPIRY DATE OF THE DISCOUNT CARD
5.1 The discount card is valid for an unlimited period. HOLDER has the right to purchase accommodation services offered by the HOTEL with 10% discount. The other services offered by the HOTEL, such as food and SPA, the HOLDER may purchase with 10% discount only after prior displaying of the discount card.
5.2 HOTEL has the right to terminate the program at any time without stating the reason. In this case all discount cards issued by the HOTEL will be invalidated.
6. THE FINAL CLOSES
6.1 This regulations are available at Queen Boutique Hotel and on hotel website at www.queenhotel.pl.
6.2 Hotel reserves the right to amend terms and conditions. Each implemented change to the program will be updated in terms and conditions available on hotel website. In case of implementing amendments to regulations changes are coming into force in 14th day from enforcing new regulations.
“Excellent location, nothing was too much trouble for the staff!! Excellent breakfast with do much choice, would highly recommend this hotel! Very close to some amazing restaurants and bars in the old Jewish quarter.
21 October 2019
“We can’t praise this hotel enough. I know it’s already been said in other reviews but it really is a brilliant hotel all round. The staff were superb. The rooms were always exceptionality cleaned, well made up, etc.
The breakfast was also superb, great all round choice.
If we ever go back to Krakow this is the hotel we will be booking for certain.
Thanks to ALL the staff for a fantastic time”
20 October 2019
“Most beautiful hotel. The suit we stayed was amazing ”
27 September 2019
“Stayed here for 3 nights and couldn’t fault the service we received. Very attentive staff that were always ready and willing to help. Standard room was great with everything we needed. Location is good for a short walk to the main square. Breakfast was just right for starting the day and the poached eggs are to die for! We would recommend this lovely hotel for anyone visiting Krakow. Well done Queen Boutique!”
15 July 2019
“Beautiful hotel at a great location (10 minutes walk to the old center, and 5 minutes walk to Kazimierz). Breakfast was great, and so was dinner at the restaurant (our best dinner during our stay). The personnel was very kind, and solved a miscommunication about a booked trip very decently. I would definitely recommend this hotel for a stay in Krakow!”
14 June 2019
“Stayed at hotel for four nights and cant fault staff, service, room and breakfasts. The spa has a sauna, shower room and relaxation room that free of charge you can book for your exclusive use. The staff make you so welcome and when ever you walk into reception area the staff always stand up to greet you. The hotel is superbly located right in between the old town and Jewish quarter , the two main areas that you are likely to want to visit. Many thanks to all at Queen Boutique hotel and look forward to a future visit.”
10 June 2019
“We have just had 5 lovely nights staying here. It is a beautiful hotel with a fabulous restaurant. Highly recommend both. The exceptional thing about the Queen Boutique is the attentive staff. All your needs are attended to promptly in a highly professional manner. A must stay if in Krakow.”
7 June 2019
“Excellent location, ten minutes walk from Main Square. Lovely room, exceptionally clean and comfortable. Staff who were helpful, polite and with wonderful manners. We were even allowed to use their brolly!!”
23 May 2019
“Beautiful hotel only short walk to castle and main square with wide range of eating places and shops. Tram stops just round the corner take you into Jewish Quarter or to the main bus and train station where can get train or bus to airport. Hotel clean and all staff extremely welcoming and friendly. Breakfast was amazing with so much choice”
18 May 2019
“Eight of us went to Krakow for a special birthday weekend. This hotel is excellent. Both the location but especially the staff, front desk in particular. The rooms are fitted out to the highest standard, best sleep, we all said we wanted to take the beds home. Rooms are so quiet and showers fab. Lovely breakfast to set you up for the day. Definitely, recommend. I was really happy that the staff upgraded my room to deluxe with a balcony overlooking the garden for my birthday. Thank you so much for a lovely few days”
30 April 2019
“Beautiful hotel, excellent location and super friendly staff along with great food and rooms were absolutely perfect. We had spa treatment which was brilliant and nothing was too much hassle for the staff, the hotel messenger chat system was very handy for organizing taxi services to and from the hotel and also to the salt mines. Cannot recommend this place enough 5*”
25 April 2019
“Great location for both the Old Town & Jewish Quarter. Rooms were spacious, clean and comfortable. Staff were very helpful and friendly. Organised airport pick up for us and also private trip to Auschwitz & Salt Mines with the entire service being faultless.”
16 March 2019
“From the moment we arrived at this hotel to the moment we left, we couldn't have been treated any better. nothing was too much trouble. Every person in the hotel was so helpful and pleasant, even the guys on reception stood to greet us every time we came in. we used their taxi service which was a gorgeous Mercedes and so much hassle free than i thought it could be. our room was just like the photo's on the site. very clean and spacious and the breakfast in the morning was absolutely delicious. this hotel is on a main road and is situated in between the Old Town and the Jewish Quarter so was probably about a 10 mins walk to the center of each. All in all Krakow is an amazing place and i would definitely go back and i would 100% return to this fabulous hotel”
11 March 2019
“My 2nd time staying here in as many months and it didn't disappoint....cannot recommend this hotel enough. I recently returned to celebrate my anniversary and we were delighted to receive a room upgrade. The reception staff will do anything to make your stay as comfortable as possible. They organised our day trip to the Saltmines and Auschwitz with our own private driver, organised a packed lunch also for us and I cannot fault this .... An absolute must do.”
4 March 2019
“Staff were extremely welcoming and more than happy to help you with any quieries ... booking trips..taxis and restaurants. Location is perfect fir shopping..jewish quarters and the old town. The Hotel is lovely ... food is top notch.”
22 December 2018
“Nice modern hotel in a central location. Very quiet, at least the internal room that we have stayed in. Big, renovated and clean room. Excellent well equipped and spacious bathroom and toilet. Very good breakfast with lots of options. Great service, we received very nice travel recommendations and also booked one of the destinations via them. Good value for money. What else can I say? Fantastic hotel.”
21 December 2018
“My wife and I stayed here over a nice long weekend, to say the staff are friendly is an understatement. On arrival we were presented with a free room upgrade which was a nice start to our weekend. The reception staff were always nice and very knowledgeable of the area and help was always at hand. The whole hotel was a pleasure to stay in. The food was superb. The location was superb, and it was a wonderful stay. We will certainly be back. Thank you to one and all.”
26 November 2018
“I can’t speak highly enough of this wonderful boutique hotel in Krakow. Approaching from what is a quiet and somewhat dismal street I really wasn’t sure what our travel agent had booked us into, but oh boy did we get a surprise. The minute you walk through the door you feel like the single most important guest they have. The staff are all exceptionally well presented and really helpful from restaurant and food options, to book trips and tours and directions on how to get to places of interest and sorting out the room temperatures they were fantastic. We had one of the rooms with a balcony overlooking the garden And it was well worth that little bit extra. Would highly recommend this lovely hotel and its wonderful staff.”
21 November 2018
“Location for sightseeing was perfect! Breakfasts were exceptional! Staff so very friendly and extremely helpful in every way. Rooms were large and lovely, especially the superior rooms with full height windows and balcony overlooking gardens and Wawel Castle! We are going back ...”
12 November 2018
“The Queen Boutique Hotel is a dream! The staff are friendly and very accommodating. They helped with transportation and ideas of great things to do while in Krakow. The restaurant was outstanding! My wife and I think it was one of the best places we dined at during our trip. We will definitely be back in the near future.”
2 October 2018
“A most comfortable and pleasant stay. Our quiet room was a good size and well equipped. The staff could not have done more. It is positioned well for the Jewish quarter and the centre. Certainly, we will return.”
2 October 2018
“Great hotel, lovely and helpful staff, brilliant location - a wonderful place to stay in Krakow both near the Old Town and the Jewish Quarter. Spa treatment was very good and it was a lovely atmosphere to come back to at the end of a busy day sightseeing. Very comfortable. Highly recommend!”
26 September 2018
8 August 2018
28 July 2018
“You Won't Find a Better Hotel In Krakow!
My wife and I stayed at Queen Boutique Hotel. Even prior to our arrival the service was fantastic with prompt and informative replies to questions regarding transport from the airport (take their car service) and tour recommendations. We arrived at about 9:30 and were so pleasantly surprised when advised our room was available. We had breakfast first and their buffet is fantastic. The location is also superb being directly across from the Jewish Quarter and around the corner from the old town. There were usually 3 gentlemen at the front desk and all were professional and helpful. My wife had 3 Spa treatments and they were all excellent. We had upgraded our room to Deluxe with the balcony overlooking the orchard and it was great sitting out there in the late afternoon, sunset, and evening. You might be able to find as good a hotel in Krakow, but we don't think you'll find a better one!” 27 June 2018
“Stayed on a short weekend break, the hotel was lovely, very clean and well run, room was gorgeous an had views over monastery gardens an across into Old Town. The staff were very friendly and courteous, they helped with all arrangements for our trip to Auschwitz. The hotels location is really good 10 minute walk up into Old Town or less than 5 across into the Jewish Quarter. Would definitely stay here again.”
3 June 2018
“Extremely helpful hotel staff very professional
Hotel room very comfortable
Breakfast was excellent with plenty of choice
Evening Al a carte menu also excellent
Location of hotel very central within easy walking distance from old town and the Jewish quarter
We would definitely stay here again .
16 May 2018
“We loved our room overlooking the garden. The staff were amazing, attentive and helpful. We were pleased to be able to book tours direct from the hotel. The food in the restuarant was delicious, and the chef was able to accommodate our dietary needs. Plenty of variety for breakfast, all well presented and appetising. The bar staff were very professional, and all our drinks were lovely. The location is about a 15 minute walk from the old town. Not too bad if you enjoy walking. I would recommend this hotel to anyone! First class!!”
14 May 2018
“Excellent hotel, central location, easy walking distance to the old town and the Jewish sector. All the staff worked to the highest standards, the front of house and restaurant staff were exceptional and made this a very enjoyable trip.”
11 May 2018
“Stayed here with my wife and two friends. Nothing was too much trouble for the amazing staff. Lovely hotel , with great facilities. Great choice of food for breakfast. Large modern well fitted comfortable rooms. The location is really good for walking to a lot of the tourist sights in the city centre.”
18 April 2018
“Queen Boutique Hotel fulfilled our expectations and more. The room was spacious, quiet and comfortable. Staff were attentive in every way possible and the breakfasts provided lots of choices to set us up for our busy days out. Staff helped us select the best options for all our sightseeing, organising everything we needed. The location was perfect, set between the Jewish quarter and the main square. Definitely worth a return visit, and would thoroughly recommend it to others.”
13 April 2018
“A very pleasant stay with my family on a really modern and clean place. As described. Every single service you can ask for was there! Staff was very responsive and it felt like they were really eager to help out with our questions. They even looked up a restaurant with a particular dish we were looking for. While out shopping we got confirmation that one of the few restaurans had been found and booked in our name!
Tasting menu was great with excellent service. We loved the sauna, unfortunately we weren't able to try out the massage but it looked nice.
Recommended to all who is looking for a classy stay with that little extra feel to it!”
5 April 2018
My wife and I stayed at the Queen Boutique Hotel at the beginning of March 2018 and found it to be a fantastic experience. The staff are very very friendly and helpful. The room we stayed in overlooked the lovely Wawel Castle and rear garden. The food is beautiful with breakfast the highlight. The location is first class being situated between the old town and the Jewish Quarter. We stayed for 7 days and enjoyed every day.” 24 March 2018
“From the moment we were collected from the airport, everything has been perfect, smooth journey fast and efficient check in, a great spacious and very comfortable room in immaculate condition everything you could ask for. The breakfast buffet was one of the best we have ever had could not ask for more.
5 March 2018
“Excellent facilities and breakfast, with an additional menu to order from. The room was a good size and cleaned daily. The hotel team were very helpful. We had arranged trips before our arrival with very quick responses. The location was great between the main square and the Jewish quarter for walking.”
25 February 2018
“From start to finish we could not fault this hotel. Convenient location just a short stroll from the main square & the Jewish Quarter.
Friendly, polite staff & easy check in.
Spacious room, nicely decorated & very clean.
Delicious breakfast & despite what time you went to the dining room there was always space to be seated & the buffet was fully replenished.
Bar prices were good and in some cases cheaper than bars in the square.
Highly recommended & we will return if we visit Krakow again.”
23 January 2018